Any queries? Any questions? we will answer them.
What are you used for?
As such, we carry out on behalf of our principals (Insurers, Brokers, Insured) all the administrative and technical management following the occurrence of a claim.
CRTL has three areas of activity:
– the expertise division
– the damage survey division
– the recourse division
What is the concrete difference between the three areas of activity of the company: Survey, Claim Management, Appeals?
The expertise division allows us to determine the origins and causes of the dispute as well as the inherent damage.
The Damage Survey department specializes in the management of international disputes.
The Appeal Department ensures the legal appeal, both amicable and judicial, against the third party responsible for the loss.
I don't know CRTL. What are your references? Can you name your most representative projects and important clients?
CRTL was founded by Damien Dumartin and Grégory Nappée in 2015. Since its creation, CRTL has performed more than 5,000 surveys and 500 recourses
Several of CRTL’s surveyors are referenced by major networks such as CESAM EEA/CNPP or ISA / WK Webster
Who is on the phone when you call our contact number?
When calling CRTL, our clients are put in touch with an experienced claims manager who can respond optimally and quickly to our clients’ needs.
In which case is a claim survey is necessary ?
Who can conduct a survey ?
What is the meaning of amicable and contradictory survey ?
What are your response times ?
What are your domains of expertise ?
At the beginning, CRTL was mainly involved in the transport of goods. Since its creation, thanks to the contribution of its teams as well as a policy of continuous training, CRTL has expanded its field of expertise.
CRTL can now intervene in matters of machine breakdown, ship’s hull (river/yachting), loading/heavy lift supervision as well as more general Civil Liability or Damage expertise (often related to logistics operations).
Do you have general conditions of sales ?
Where do you operate?
We operate all over the world. Since 2015, we have conducted surveys in more than 50 countries, from the closest (neighboring countries) to the farthest (Australia).
How do you choose your experts ?
How do you guarantee the reliability of the experts employed ?
Is there a difference in the outcome between an expert assessment performed by a CRTL or by an "international" expert ?
Who manages these cases?
How long does it take to process an appeal file ?
It takes an average of 6 months to obtain the claim.
How am I informed of the follow-up ?
What is your price list ?
What are your success rates ?
If there is no recourse in the amicable phase, what can I do ?
CRTL cooperates year-round with a lawyer specialized in the field of transportation. In the event that the amicable phase does not lead to the expected result, CRTL can propose the implementation of a legal action to its clients.